Usually, your new website will have at least one new email address based on the domain name, such as martin@gitewise.com.

You have three ways you can use this.

1. Set all mail sent to this address to forward to another email address.

2. Check your messages using webmail.

3. Set things up so you can send and receive messages with this address on your computer or phone.

The third option is the one I recommend. It means you can easily keep all of your gite business mail separate from other mail you receive. It also looks more professional to the recipient if your address is readily identified as relating to your website, rather than coming from a personal address or one with gmail or yahoo.

When I set up the contact form on your website, I will generally use the new email address I’ve created for you. To begin with, I will set this to forward to whatever email address you’ve been using to communicate with me. As your site nears completion, I will suggest you set things up at your end so you can send and receive messages with this address on your computer or phone.

How you do this will depend on what kind of devices you have and what email software you use. But it boils down to adding a new email account to the email program you currently use to check your email.

Click the links below for my step-by-step walkthrough for Gmail and Outlook. Read on for how to add your email address to any other program.

How to add a new email account

First, you need to know what email program (also called email client) you’re using. Examples include: Gmail, Outlook, Apple Mail, Apple iPad, Yahoo! Mail, Airmail. (See above if you use Gmail or Outlook).

Then you need to find out how to add or create a new email account. If it’s not obvious, try the program’s Help option or search online for something like how to add new email address to Apple Mail.

You will need to add your new account as Other Account or IMAP Account. 

Once you’re ready to go, enter the following information:

Username – your new email address

Password – you will have received this in an email from GiteWise

Incoming server – this is your domain name, for example: gitewise.com

IMAP port – 993

SSL – on

SPA – off

Outgoing server – same as incoming server

SMTP port – 465

SSL – on

SPA – off

SMTP Authentication – on

Note the incoming server and outgoing server are the same.


What if I see an error message?

Your email program will usually make it clear whether the new email account has been successfully added or not. If you receive an error message such as ‘Credentials are not valid’, first, check through all your settings one by one.

If this does not fix things, please contact me. Email is usually straightforward to set up, but sometimes even when you’re certain you’ve entered the correct information, those error messages just won’t go away. It’s frustrating, but through trial and error we’ll get it sorted. Meantime, you can always access your email online with webmail.


Changing your email address password

Before you set up your new email account on your computer, you may wish to change your password from the one I emailed you. But if you decide to do this, you must let me know, as we will also need to change the password in the contact form manager of your website.

If you’re happy for me to change tour password, just let me know what you want to change it to. But if your prefer to keep it private, I will need to give you temporary admin access so you can do this, and of course, explain to you what you need to do. It’s simple enough, but please be aware of this before you go ahead and change the password for your new email address.

As for how to change it, first you’ll need to log in to your cPanel, then you’ll need to navigate to your email settings. For instructions on how to do this, visit the GiteWise Video Tutorials page and look for How to log in to your site’s cPanel and How to change the password for an email address that uses your domain.

How to add email screen thumbs

Make sure your password is secure

Ideally, your password should include both upper case and lower case characters, numerals and at least one symbol such as !@£$%&. I strongly recommend the use of a password manager – you can read about the best apps for managing passwords here.

If you choose not to use a password manager, be sure to note down your new password or choose one you can easily recall. Although you won’t need it when checking your email day to day, if you ever need to log in via webmail or need to ask GiteWise to investigate missing emails, this password will be needed.


Troubleshooting

Check your new email account is working correctly after you’ve set it up or changed the password.

You can simply send yourself an email from one email address to another. You should write something in the subject line and also in the body of the email, otherwise the message may end up in your spam folder.

If at any point you have reason to think someone has sent you a message and you haven’t received it or a message you wrote didn’t get sent, the first thing to do is to look in your spam or junk folder.

With the increasing volume of spam these days, some email programs are a little over-zealous with their spam filters – Gmail especially. That said, there’s also a spam control at the server end (where your email messages are managed and stored online) so if legitimate emails get junked often, let me know and I can lower the spam threshold.

As a backup option, you can also double-check your messages to and from your new email address by logging in to webmail. The user interface is pretty clunky, but at least you can easily see all current and past messages and check the sent and junk folders.

For more information on how to log in to webmail, see How to access your email inbox using webmail